SHI: target of malware attack

Over the Fourth of July holiday weekend, SHI was the target of a coordinated and professional malware attack.

Thanks to the quick reactions of the security and IT teams at SHI, the incident was swiftly identified and measures were enacted to minimize the impact on SHI’s systems and operations.

These preventative measures included taking some systems, including SHI’s public websites and email, offline while the attack was investigated and the integrity of those systems was assessed.

As of July 6th, SHI staff now have access to email again and the IT teams at SHI continue to work on bringing other systems back to full availability in a secure and reliable manner.

If you are using them as your software provider or reseller, please be careful accessing their systems or applications. Even when you log into a call with them.

While the investigation into the incident is ongoing – and SHI is liaising with federal bodies including the FBI and CISA – there is no evidence to suggest that customer data was exfiltrated during the attack.  No third-party systems in the SHI supply chain were affected.

SHI will keep customers informed.